Council Tax Officer - Revenue & Benefits

Job Title: Council Tax Officer – Revenues and Benefits
Location: East Hertfordshire (Hybrid Working)
Contract Type: 3-Month Ongoing Contract
Hourly Rate: £30 per hour (Umbrella)
Hours: Full-time

About the Role We’re seeking a proactive and experienced Council Tax Officer to join the Revenues and Benefits team at East Hertfordshire Council for a 3-month ongoing assignment.

This is a hybrid position with a strong emphasis on telephone-based customer service, providing vital support to residents on all aspects of Council Tax billing, registration, and the application of discounts and exemptions in line with current legislation.

Key Responsibilities

• Handle a high volume of inbound calls relating to Council Tax queries.
• Register new accounts accurately and apply discounts, exemptions, and other adjustments.
• Ensure all activities comply with current Council Tax legislation and council procedures.
• Maintain detailed and accurate customer records using the Academy system.
• Provide professional, empathetic, and solution-focused support to residents.

What You’ll Need

• Proven experience working as a Council Tax Officer within a local authority setting.
• Strong understanding of Council Tax legislation and processes.
• Confident telephone manner with excellent communication and problem-solving skills.
• Proficiency in using the Academy system.
• Ability to work efficiently in a fast-paced environment with minimal supervision.

Why Join

• Competitive pay rate of £30 per hour (Umbrella).
• Flexible hybrid working arrangement.
• Opportunity to make a direct impact within a supportive, professional team.
• Potential for contract extension based on performance and service needs.

If you are interested in this position AND meet the requirements, APPLY NOW!