Tenancy Enforcement Officer

V85102193

£32.15 Per Hour

Full Time

Temporary

South East London, Greater London

Public Sector And Council

Posted 45 minutes ago

Expires In 29 Days

Job Description

Tenancy Enforcement Officer Location: South East London
Contract: Temporary / Ongoing
Rate: £32.15 per hour (Umbrella / Limited)
Working Pattern: Mon to Fri 9am to 5pm Hybrid – 2 days in the office, 3 days remote

Main Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation.

Key Responsibilities

Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained
Engage with residents via telephone, home visits, and office interviews
Support residents to maximise income and prevent financial exclusion
Represent the Council in County Court possession proceedings
Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies
Ensure all arrears recovery actions are completed within agreed timescales
Attend evictions when required, completing inventories and arranging removals and storage of goods
Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options
Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment
Meet individual and team performance targets relating to income collection and customer service
Provide training and induction support to new staff and work placements
Deliver excellent customer service at all times and take responsibility for personal development
Comply with all the Councils policies, including Health & Safety and Equality & Diversity

Key Requirements

Experience in tenancy Enforcement, income recovery, or housing management
Strong knowledge of arrears recovery processes and tenancy sustainment
Experience representing or supporting cases at County Court (desirable)
Excellent communication and customer service skills
Ability to manage a busy caseload in a performance-driven environment
Strong organisational skills and attention to detail
Experience working within a local authority or public sector housing service

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

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