Service Co-ordinator Brownhills

Service Co-ordinator (Technical) – Heavy Plant - Brownhills

A leading UK dealership specialising in Heavy Plant are looking for a Service Co-ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.


Role: Service Co-ordinator
Area: Brownhills
Salary: £32,000 - £38,500 DOE + benefits


What’s on Offer:

• 25 days holiday + bank holidays
• Health Cash Plan
• Free Physio Access
• 24/7 GP Service
• Enhanced Sick Pay
• Family Leave
• IVF Support
• Retirement Support
• Enhanced Pension
• Cycle to Work
• Discounts Platform

The requirements of the Service Co-ordinator will be:

• As Service Co-ordinator, you will be responsible for the co-ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
• Quoting for any additional repairs identified as required
• Ensure compliance with all processes and dealer operating standards
• Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
• Strive to meet relevant KPI’s
• Working 1 Saturday morning in every 4, time off in lieu

The ideal candidate for Service Co-ordinator will have:

• Technical understanding within the heavy plant industry is essential
• Excellent Customer service skills both over the phone and email
• Understanding mechanical terminology and able to read and understand technical reports
• Strong IT skills
• Ability to work in a fast paced environment with conflicting priorities
• Ability to manage resources through planning and co-ordinating

Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk

Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.