Technical and Aftermarket Manager

V52103403

£54,815 - £69,606 Per Annum

Full Time

Permanent

Oslo,

Engineering And Technical

Posted 7 hours ago

Expires In 29 Days

Job Description

Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
 
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
 
The requirements of the Product Support Specialist will be:
  • Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
  • Provide technical support for dealers both remotely (phone/email) and on-site.
  • Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
  • Manage warranty claims end-to-end, including review, approval, and cost recovery.
  • Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
  • Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.
 
The ideal candidate for Product Support Specialist will have:
  • Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
  • Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
  • Fluency in Norwegian and English (written and spoken) required.
  • Ability to use service data and KPIs to drive improvements.
  • Strong organisational skills to manage multiple priorities and field activities.
  • Willingness to travel extensively across Scandinavia, including overnight stays.
 
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.