IT Support Assistant
SB-34
£26,000 - £30,000 Per Annum
Full Time
Permanent
London, Greater London
IT
Posted 23 days ago
Expires In 5 Days
Job Description
This role will have a broad focus and includes the following:
- Provide technical support and assistance to end-users, by diagnosing and resolving hardware, software (Mac OS), and network issues.
- Set up and maintain new and existing users, ensuring that all workstations are running the most up to date software.
- Monitor and maintain IT infrastructure, including desktops, laptops, printers, and network equipment (including cabling, VPN, Firewalls, and WiFi networks).
- Support routine system updates, backups, and security protocols
- Research and purchase computer equipment for the office, keeping tabs on IT expenditure.
- Ensure IT, technology policies and document templates/formatting are adhered to throughout the studio.
- Stay up to date with the latest technologies, research technology solutions, and make recommendations on improvements.
- Help users get the most out of their software throughout the agency, including helping to run workshops and other training programmes.
Applicants must have a background in supporting IT for a Mac OS environment, be proficient in using Apple products, have excellent knowledge of Office 365 and Adobe Creative apps, and above all be detail-focused, reliable, confident, and eager to learn.
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