Swap Out Controller

Job Advert: Swap-Out Controller / Installer – Digital Telecare Upgrade (RCT)
Location: Vision Products, Pontyclun 
Employment Type: Temporary – urgent project cover
Number of Positions: 3
Start Date: 1 December 2025
End Date: 1 February 2026 (very likely extension)
Hours: 37 hours per week (Monday–Friday, 08:00–16:00)
Salary: PAYE: £12.84 per hour | Umbrella: £16.80 per hour

The Role – Help RCT Go Digital & Keep Vulnerable People Safe
We’re upgrading thousands of analogue lifeline/telecare units to brand-new digital systems before the big switch-off.

You’ll be part of the friendly Vision Products swap-out team visiting elderly and vulnerable customers in their own homes, removing the old unit and installing, testing and demonstrating the new digital one.Day-to-Day

• Drive to 6–10 properties per day across RCT 
• Swap old analogue units for new digital ones
• Test the line, program the unit, show the customer (or family) how it works
• Complete simple digital paperwork on a tablet
• Deliver brilliant, patient customer service every time

We Need

• Full UK driving licence (essential – you’ll be driving a council van)
• Basic IT confidence (you’ll use a tablet – full training given)
• Great communication & people skills – many customers are nervous about change
• Happy to work in people’s homes and follow clear processes
• Flexible, reliable team player

You Get

• Full training – no previous telecare experience needed
• Council van, phone & tablet provided
• Enhanced DBS paid for (or must be on the update service)
• Supportive team & proper 08:00–16:00 hours (no evenings/weekends)

Essential Requirements

• Eligibility to work in the UK
• CV, Photo ID, Criminal Convictions Declaration & Confidentiality Agreement
• Enhanced DBS (or willing to apply – we process fast)

How to Apply
Ready to help keep RCT’s most vulnerable residents connected?
Send your CV today – we’re interviewing immediately and can get you started in December!
Call 01443 230222 | Email enquiries@nrwpeople.co.uk 
Web: https://www.nrwpeople.co.uk
Don’t miss out – these 3 roles will fill fast!

NRW People – Connecting Talent With Opportunity