Administrative Assistant

Job Opportunity: Business Support Assistant – Highways and Streetcare Services

Are you an organised, customer-focused individual with a passion for delivering high-quality administrative support? Network Recruitment Wales is recruiting for a Business Support Assistant to join the Highways and Streetcare Services team at Ty Glantaf for a 9-week contract. This is a fantastic opportunity to contribute to essential services in a dynamic, supportive environment!

Role: Business Support Assistant
Location: Ty Glantaf, Rhondda Cynon Taf (RCT)
Contract Duration: 01/09/2025 – 31/10/2025
Hours: 37 hours per week (Monday–Friday, 09:00–17:00)
Salary: £12.21-£15.95

Key Responsibilities:

• Deliver high-quality telephony, reception, and administrative services to support Highways and Streetcare Services.
• Provide excellent customer service, offering general advice, booking services, and accurately recording complaints.
• Handle telephone enquiries in line with established procedures.
• Perform administrative tasks including faxing, filing, photocopying, typing, handling post, and data input.
• Maintain and monitor the Council-wide CRM database and generic email inboxes to address service requests and complaints promptly.
• Undertake reception duties and train other staff on systems and protocols as needed.
• Ensure adequate stocks of stationery and other consumables.
• Support Emergency Planning operational staff during crises (e.g., flooding, pollution control).
• Comply with health and safety responsibilities and protect children and vulnerable adults by reporting concerns to the line manager.

Requirements:

• Essential:
  • Knowledge of administration and customer service.
  • Experience in data processing/data inputting.
  • Strong team-working skills and a commitment to supporting colleagues.
  • Clear and concise communication, ensuring accurate information sharing.
  • Ability to follow policies, procedures, and legislation while adapting to changing priorities.
  • Dependable, trustworthy, with strong IT skills and a focus on high-quality customer care.
  • Commitment to health and safety compliance.
• Desirable:
  • Knowledge of relevant software packages.
  • Experience with IT systems used in Business Support or supporting frontline services in a local authority setting.
• Required Documents:
  • Photo ID
  • Proof of eligibility to work
  • 2 years of references
  • CV
  • Proof of address

What We Offer:

• A rewarding role supporting vital Highways and Streetcare Services.
• Opportunity to work in a collaborative team environment under the guidance of the Business Support Team Leader.
• A structured 37-hour workweek with a clear focus on customer service and operational excellence.
• A chance to make a tangible impact in a local authority setting.

Apply Now!
If you’re ready to bring your administrative skills and customer service passion to the Highways and Streetcare Services team, we’d love to hear from you! Submit your CV and required documents to Network Recruitment Wales. For more details, contact us today!