Temporary Accommodation Decant Officer, Local Authority Housing, Central London

Temporary Accommodation Decant Officer, Local Authority Housing, Central London 
Pay rate £25.83 per hour
Contract role, Local Authority Housing Services
 
Pertemps are recruiting for an experienced Temporary Accommodation Decant Officer in the Central London area.
You will need to have worked in a similar role within a Local Authority Housing Department, ideally in temporary accommodation or homelessness
 
Westminster City Council is seeking a proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team.
This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes.
You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs.
 Key Responsibilities

• Accurately record and case manage all queries received.
• Update housing systems and spreadsheets as required. Independently drive workstreams and resolve issues proactively.
• Communicate empathetically and effectively via telephone, email, and other channels.
• Assess and match types of temporary accommodation to customer needs, ensuring suitability and efficient utilisation.
• Collaborate with internal teams and external partners to support decant processes.

Please get in touch for more information.