Customer Service Manager
804103036
£60,000 - £70,000 Per Annum
Full Time
Permanent
Wiltshire, Wiltshire
Customer Service And Call Centre
Posted 25 days ago
Expires In 4 Days
Job Description
This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.
What you’ll do:
- Lead a customer contact team of 250–500FTE to deliver outstanding customer experiences
- Champion CEX journey mapping and CX best practices
- Own BAU performance while driving continuous improvement
- Inspire a high-performing, people-first culture
What you bring:
- Proven senior leadership in large contact centre environments
- Sharp CX instincts and journey management experience
- A coaching mindset and a love for getting the best from teams
Why us?
Because you want to make real change, not just manage. You believe great service is a team sport—and you're ready to lead from the front.
Please share your CV to matt@cactussearch.co.uk
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