Customer Logistics Coordinator

Are you someone who thrives in a fast-paced environment, enjoys coordinating moving parts, and takes pride in keeping customers informed every step of the way?

A fantastic opportunity has arisen for a Customer Logistics Coordinator to join a well-established and growing business based in Crawley. This is a varied and hands-on role where you’ll sit at the centre of operations coordinating deliveries, liaising with hauliers, and ensuring a seamless customer experience from order to delivery.

This isn’t a typical customer service position. You’ll act as the key link between customers and transport providers, ensuring orders are delivered efficiently, on time, and with clear communication throughout.

The Role

• Coordinating and booking transport with hauliers
• Keeping customers updated with delivery schedules and ETAs
• Proactively resolving delivery issues before they arise
• Handling transport-related queries via phone and email
• Liaising with sites to ensure smooth delivery operations
• Managing proof of delivery (POD) documentation and resolving discrepancies
• Checking order details, pricing, and purchase orders for accuracy
• Updating internal systems with order changes, notes, and comments
• Supporting the wider team with administrative duties and holiday cover

The Person

• Prior experience in a logistics, transport, or coordination role
• Strong customer service and relationship management skills
• Excellent attention to detail, particularly with data and pricing
• Proficient in MS Packages & confident learning new IT systems
• A proactive, problem-solving mindset
• The ability to work to deadlines and stay calm under pressure
• A flexible, team-oriented approach

The Package

• Monday to Friday, 8:30am – 5:30pm (1 hour lunch)
• Salary up to £32,000pa DOE
• 25 days holiday + 8 bank holidays. Company closed during Christmas period
• Up to 7.5% contributory pension & 3 x life assurance
• Share incentive scheme
• Free parking & great public transport links

Interviews are happening now, so don’t miss out — apply today to find out more.