Client Success & Sales Executive

Our client, a highly regarded business currently experiencing significant growth, is seeking a proactive and commercially minded Client Success & Sales Executive to join their team in Horsham.

This role is ideal for an individual with a strong character - someone who enjoys taking initiative, thrives in a changing environment, and is motivated by delivering exceptional service. You’ll be comfortable promoting products and services, upselling where appropriate, and becoming a trusted partner to customers throughout their journey.

The Role

• Act as the primary point of contact for customers, providing professional and solution-focused support.
• Build strong, trusted customer relationships to improve satisfaction and encourage repeat business.
• Proactively identify upselling and cross-selling opportunities.
• Manage the full sales cycle - from pre-quotation through to delivery coordination and aftercare.
• Collaborate with internal departments to ensure seamless customer experiences.
• Monitor and report on sales performance, conversion rates, and customer feedback, presenting recommendations for improvement.
• Prepare and review customer quotations, escalating high-value opportunities where required.
• Coordinate and submit RFQ responses with accuracy and attention to detail.
• Process purchase orders and conduct thorough contract reviews for compliance.
• Maintain customer guides, internal documentation, and process materials.

The Person

• Experience within the Aerospace/Parts industry is desirable, but not essential. 
• Excellent communication skills - confident, clear, and customer-focused.
• Naturally proactive with a strong, resilient mindset.
• Comfortable promoting the business, upselling products and services, and identifying commercial opportunities.
• Strong Excel skills, including building spreadsheets and using formulas confidently.
• Commercially aware with analytical thinking and problem-solving capability.
• Positive, enthusiastic, and collaborative, with a willingness to contribute to all aspects of the customer journey.
• Experience with CRM and commercial platforms is desirable.

The Package

• Monday to Friday, 8:30am–5:00pm (early finish at 4:30pm every Friday)
• Hybrid working available (1–2 days per week after probation)
• 22 days holiday + bank holidays
• £30,000+ salary, dependent on experience