Customer Care Advisor

Our client, a leading M&E HVAC supplier is seeking a Customer Care Advisor to join their dynamic team in Salfords. You will be responsible for delivering exceptional customer service, fostering positive relationships and supporting a positive customer experience.

What's on Offer:

• Salary of £27,000 - £29,000pa (dependent on experience).
• Monday - Friday, 8:00am - 5:00pm.
• 25 days holiday plus bank holidays.
• The opportunity to work for a well-established company with a supportive team environment.

Key Responsibilities:

• Address customer queries via telephone and email, ensuring prompt and professional responses.
• Maintain accurate and detailed records of customer interactions using the company CRM.
• Handle customer complaints effectively, raising case issues and collaborating with internal teams to resolve them.
• Provide customers with information about products, services, and company policies.
• Assist customers with orders, account management, and refunds.
• Meet & exceed KPIs by answering calls within 15 seconds and responding to emails efficiently.
• Build strong relationships with customers & tradespeople

What They're Looking For:

• A confident, personable individual who enjoys building rapport with a variety of customers.
• A quick decision-maker with sound judgment and the ability to provide effective solutions.
• Highly organised, detail-oriented, and proactive in approach.
• A cheerful, approachable personality that thrives in a busy, customer-focused environment.

If you're looking to take on a role where you can truly make a difference to the customer experience, apply now and let's get you in front of this fantastic opportunity!