Process Controller (Water)

We are currently seeking a Process Controller. As the Successful applicant, your role will be reporting to the Shift team manager.

You will be responsible for the day-to-day operations at Coppermills WTW production works, ensuring Wholesome water is available 24hrs a day for our customers.
You will work as part of a team to ensure the effective and continuous operation of the site and ensure all necessary Process values and regulations are strictly adhered to.

What you’ll be doing as a Process Controller:

• Monitor and control water treatment processes remotely via SCADA (abstraction, filtration, ozonation, disinfection).
• Conduct sampling and analysis to ensure compliance with standards and regulations.
• Diagnose and resolve faults, responding calmly to emergencies such as process or power failures.
• Complete operational documentation and shift logs.
• Maintain Health & Safety standards, contribute to risk assessments, and ensure compliance with COMAH regulations.
• Collaborate with Water Quality, Maintenance, and Strategic Control teams to resolve issues and optimise performance.
• Keep technical knowledge and training up to date with changes in procedures and asset standards.

Base location: Coppermills - E17 7HE
Working pattern or hours: 38 hours per week, this role will be on a 12-hour rotating pattern, you must be able to work unsupervised for long periods of time.

What you should bring to the role
To thrive in this role, the essential criteria you’ll need is:

• We are looking for someone who is hands-on and practical with impeccable attention to detail and troubleshooting skills
• Flexibility to be able to be signed off on multiple areas on site
• You should have experience of lone working and will be willing to work in confined spaces in challenging conditions
• As this is a shift role you will be working a 12-hour rotating shift and must be able to work unsupervised for long periods of time, and be available to cover shifts as required by the TW shift agreement
• Basic literacy, numeracy, and computer skills are essential as you will need to use email and operate plant computers/SCADA equipment
• Due to the nature of the role a full UK driving licence is also required.

Additional skills and experiences would be great to have/bring:

• Previous Process and/or Water experience in a similar role.

What’s in it for you?

• Offering a salary up to £44,300 per annum depending on skills and experience
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.