Performance Manager

We are looking for a Performance Manager to provide maternity cover for 12 Months starting in November. 

We are seeking a motivated and experienced manager to lead and develop a maintenance team and day Operators based at our Riverside Site.

As the successful candidate, your role will be to drive their personal performance and improve overall engagement, whilst managing in line with HR policies and processes. Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health and safety focus.

Day-to-day activities will include managing a budget, ensuring statutory planned and reactive maintenance and driving a positive Health and Safety culture.

What you’ll be doing as a Performance Manager:

• Process Management ensures site compliance and that he site achieves and maintains its required plant availability and reliability to meet quality targets at the agreed cost.
• Financial Management, owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Performance Management, ensuring the team achieves optimal performance in terms of work management, and you will be responsible for developing the team and introducing new skills and health and safety awareness.
• Customer & Stakeholder Management, ensuring exceptional service to our customers with early personal interventions as required.
• Health and Safety,y you will effectively lead the health and safety culture of the teamm as well as auditing the health and safety systems and processes

Base location: Riverside – Rainham, Essex - RM13 8QS

Working pattern or hours: 36 hours per week (Monday - Friday)

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Previous experience managing operational staff with a strong focus on continuous improvement.
• Previous experience in a people-manager role with a proven track record of engaging and developing a team, ideally with field-based members.
• Proven ability to take the lead and achieve results in a difficult environment.
• Strong focus on and good working knowledge of health and safety.
• Experience managing the operational budget with a structured and proactive approach.
• You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
• Due to the nature of this role, a full, valid driving licence is essential.

Additional skills and experiences would be great to have/bring:

• Ideally, your technical knowledge of electrical and mechanical principles will be underpinned by a background in wastewater.

What’s in it for you?

• Offering a salary between £40,000 to £50,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protectworld'sld supply of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.