Head of Delivery Excellence

The Head of Delivery Excellence role is a leadership role within Digital Management responsible for overseeing and implementing the successful execution of the Digital Management strategy to support driving the Digital Transformation.

The multiple improvement projects will support embedding the fundamentals and delivering improvements across all Digital areas. Specifically, you will lead on development and delivery of the Digital Management Strategy, a transformation programme that will reshape the Digital organisation at Thames. You will develop a plan for implementing all initiatives within the strategy.

What you’ll be doing as Head of Delivery Excellence

• Develop & Implement the Digital Management strategy with alignment to the strategic goals of Digital and the company.
• Enhance the maturity across the relevant digital capabilities This will be achieved by fostering a culture of excellence, accountability, and continuous improvement.
• Set up and drive continuous improvement across all of Digital.
• Define & Deliver Digital Management Improvement Initiatives.
• Identify all the areas that require change / improvement working alongside the Head of PMO and Head of P & PM to own and implement the changes across Digital Transformation teams.
• Develop strategic plans which contribute to the development of functional strategy.
• Define & Establish key performance indicators (KPIs) to measure project performance and team productivity. Develop and maintain a performance dashboard with key delivery KPIs.

Base location – Hybrid – Clear Water Court Reading

Working pattern – 36 hours

What you should bring to the role
To thrive in this role, the essential criteria you’ll need is:

• Project & Programme Management Experience.
• Landing change in teams (people, process, technology)
• Experience of leading continuous improvement using lean/agile ways of working.
• Proven experience in leading and developing high-performing, cross-functional transformation across disparate teams.
• Demonstrated ability to build and manage strong relationships with internal customers & teams, senior leadership, external clients, and third-party vendors.
• At least one PM discipline – e.g. Prince 2 - Waterfall or Agile Methodologies.

What’s in it for you?

• Competitive salary if up to £90,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance - £5800.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.