Supply Interruptions Field Operations Manager

Job Title: Supply Interruption Field Operations Manager

Location: Thames Valley Region (Office & Field Based)

Department: TV&HC Networks

Contract Type: Full-Time

Working Pattern: Mix of office and field work (approx. 60/40), with participation in out-of-hours standby rota (additional payment provided)
We are currently seeking an experienced and motivated Supply Interruption Field

Operations Manager to join our high-performing TV&HC Networks team. This is a pivotal role responsible for leading a team of front-line Supply Interruption (SI) Coordinators to ensure 24/7 delivery of critical operational services to our customers.

This is an exciting and dynamic opportunity within the Water Networks business to lead from the front—every day brings a new challenge. You'll ensure your team operates safely and effectively, maintaining high standards of customer service and health & safety compliance. You’ll also work closely with internal and external stakeholders, including planning teams, key contractors, and regulatory partners.

What will you be doing as a Supply Interruptions Field Operations Manager 

• Lead and motivate a front-line team of SI Coordinators to deliver outstanding operational performance.
• Act as the first responder to supply interruption (SI) incidents and water mains bursts, coordinating resources across NST, R&M, NMC, and customer reps.
• Take the lead on-site for water restoration efforts, making reactive decisions to restore supply efficiently and safely.
• Optimise and manage alternative water supply methods such as mobile PRVs, network and tanker infusions.
• Ensure 24/7 readiness and availability of critical SI tools and equipment.
• Provide expert knowledge of local networks, supporting field teams with risk assessments, isolation, and rezoning strategies.
• Become a local SI subject matter expert and coach, mentoring field teams on best practices during SI incidents.
• Accurately document SI data, lead post-incident reviews, and drive continuous improvement based on learnings.
• Participate in a standby rota, supporting incident management out-of-hours (additional compensation provided).

What should you bring to the role:

• Proven leadership experience, ideally managing a front-line operational team. (preferred but not essential)
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Strong decision-making skills under pressure, with a willingness to take calculated risks for customer benefit.
• Ability to build strong relationships with cross-functional teams and external stakeholders.
• A flexible, self-motivated individual with a positive, can-do attitude.
• High standards of health & safety awareness and compliance.
• Comfortable working in a blend of office and field-based environments.
• Willingness to work flexibly, including evenings and weekends on a rota basis.
• Full, clean UK driving license required.

What’s in it for you?

• Offering a salary up to £48,000 per annum, depending on skills and experience.
• Annual Leave: 26 days per year, increasing to 30 with length of service. (plus bank holidays).
• Contributory Pension: Defined Contribution scheme with up to 12% employer contribution (2x employee contribution).
• Personal Medical Assessments: Available annually to all employees.
• Benefits on Tap: Access to discounts, cashback, and instant vouchers.
• Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
• Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
• Performance Development: Ongoing reviews to support your growth and success.
• Wider Benefits Scheme: Includes a benefits hub offering savings, wellbeing support, and exclusive offers.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.