Waste Network Engineer

We are seeking a Waste Network Engineer to join the South London Waste Network team. 

You will be working primarily in the South region which includes the whole of South London, Dartford, Kinston Upon Thames, Sevenoaks.

The role will require you to investigate, take ownership of and resolve issues such as pollutions and floodings throughout the South London sewerage network. 

Working within the Operations area, this is a fantastic opportunity for a self-motivated individual who can make quick, accurate assessments when unexpected issues occur. Often working alone, you will develop cost effective service recovery solutions and always provide excellent customer service. 

This is a challenging position that will quickly develop your technical knowledge. 
The Waste Network Engineer position would lend itself to developing your career in other departments of Thames Water in the future!

What you will be doing as a Waste Network Engineer?

• Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
• Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
• Liaising closely with customer and stakeholder representatives.
• Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
• Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritizing work on site to mitigate and subsequently resolve the issue as quickly as possible.
• Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves.
• Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
• Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
• Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these.
• Overseeing contractors to ensure they are adhering to company policies and procedures.
• You will take personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff.
• You will ensure compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
• The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area.
• You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.

What should you bring to the role?

• Ideally you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught.
• Due to the fact you will be spending time dealing with contractors, customers and other stakeholders you need to have excellent communication / interpersonal skills.
• This role requires a proactive attitude with good problem-solving skills, a flexible approach to working and the ability to prioritize effectively in a reactive environment.
• The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day.
• You will require a Full UK Driving License.

What’s in it for you?

• Offering a salary up to £30,000 per annum depending on skills and experience + over time and a van and a fuel card.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide!
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.