Technical Lead

Thames Water is currently recruiting a new Technical Lead, supporting the field operations and working closely with teams in the operational control centre in Kemble Court. This role will involve working across multiple functions. Every day will be different with plenty of variety. This role will be the ‘go to’ in the shift team for day-to-day escalations and will be empowered to prioritise activity with the LOCC (Logistics Operational Control Centre) and Logistics Delivery team.

What you’ll be doing as a Technical Lead
Management responsibility for delivering Logistics response 24/7:

• Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, i.e. Clean, waste, customer and incident management teams.
• Builds knowledge of waste pumping sites and fundamental principles of operation.
• Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
• Responsible in-incident to ensure incident data is captured by the LOCC team (Priority Service Register customer data, Bottled water delivery, tanker loads).
• Develop key skills in all aspects of the LOCC Planner role to ensure they can provide knowledgeable support.
• Lead, drive and co-ordinate Logistics delivery for escalations and incidents.

Technical Lead – understands the basics of technical resolution

• Builds knowledge of SPS sites and fundamental principles of operation.
• Builds knowledge of Waste networks, management, challenge and risk.
• Develop knowledge of incident response (from small to large) for pollution mitigation including. (flow management volumes, tankers volumes, fill & tip times, pump operation with ancillaries of pipes and fittings)
• Basic knowledge of pump operation and use in WNS and SPS.
• Builds knowledge of Clean treatment and appropriate mitigation for incidents.
• Builds knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
• Waste Treatment incident support.

Build relationships with Internal Networks and Field Managers to gain an understanding of geographies, local priorities and challenges.

• Incident learning, complaints, and data capture.
• Responsible in-incident to ensure learning and development is captured and shared.
• Responsible in-incident to ensure incident data is captured by the LOCC team. (PSR data, Bottled water delivery, tanker loads).
• Provides prompt, in-shift investigation of complaints stemming from supplier or driver issues.

Base Location & Hours – This is an office-based role at Kemble Court, Reading.
12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What you should bring to the role 

• Waste and/or Clean field operational experience is desirable.
• Logistics field operational experience Leading operational delivery.
• Experience of operating in a pressurised environment.
• Ability to communicate at all levels of an organisation.
• Ability to handle and analyse critical data.
• Field or control operational experience.
• Driving licence is desirable but not essential.

What’s in it for you?

• Competitive salary between £40,000 - £44,000 per annum.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.