Customer Service Administrator

Pertemps are currently recruiting for Full Time & Part Time Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

This position has a variety of shift patterns available.

Responsibilities as a Customer Service Administrator:

• Answering telephone calls and emails
  • Logging queries on the companies CRM system
  • Dealing with any live issues and investigating discrepancies
  • Completing KPI trackers and performance reports
  • Collate information and update business system
  • Chase internal teams to find query resolutions
  • Building and maintaining solid relationships with depots and customers

Requirements for this position:

• Previous experience in a customer facing role
  • Confident speaking over the phone
  • Analytical working approach
  • Experience and knowledge of Microsoft packages

The Role:

• £12.71 per hour 
  • Variety of shifts available (Full time & Part time)
  • AM and PM Hours
  • Temp to permanent position

If you are interested in this Customer Service Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch