Customer Retentions Executive

Role: Customer Retentions Executive
Salary: £30,000 - £35,000 plus Commission
Location: Central London
Hours: Monday to Friday – Office-based, with hybrid working available after probation

Are you looking to join an award-winning company in central London that values your growth and career progression? Do you excel at building strong customer relationships, closing sales, and retaining client loyalty?

Your New Role:

• Handle inbound and outbound calls with customers who wish to cancel the renewal of their services, focusing on retaining their business.
• Conduct outbound calls to businesses with expired high-value services, encouraging them to renew.
• Reach out to businesses requesting refunds for products or services, aiming to minimize payouts while addressing customer concerns effectively.
• Gather and report customer feedback to improve the overall customer experience.
• Collaborate with the team to meet deadlines and achieve targets successfully.

To Succeed in This Role, You Will Need:

• A minimum of 2 years of sales experience.
• At least 2 years of customer service experience.
• Dependability and a proactive approach to your work.
• Strong attention to detail and accuracy.
• A bachelor’s degree (preferred but not essential).
• Exceptional verbal communication skills and a persuasive demeanor.
• Adaptability and the ability to learn quickly, seamlessly transitioning between tasks.
• High typing speed and excellent overall computer proficiency.

Why Join This Company?
This company is committed to supporting its employees and offers fantastic benefits, including:

• Free fruit in the office to keep you energized.
• A cycle-to-work scheme for a healthier commute.
• Annual salary increases to reward your hard work.
• And much more to support your well-being and career growth!

Interested?
If this sounds like the perfect opportunity for you, please apply today, and I’ll get back to you right away!