Service Desk Coordinator

Service Desk Coordinator
Location: Glasgow
Salary: £28,500 + Benefits
Type: Full-Time, Permanent

I am currently partnering with a respected and well-established organisation in the engineering services sector who are seeking an organised and proactive Service Desk Coordinator to join their Glasgow-based Service Desk team. This is an excellent opportunity for someone who enjoys working within a fast-paced environment, coordinating workloads, communicating with engineers, and ensuring excellent customer service delivery. The role will be working a 40 hour week, rolling rota of 4 days on 4 off, shifts are either, 08:00-18:30 or 09:30 to 20:00. This will be based fully in the office. 

The Role:

The Service Desk Coordinator will play a key role in organising and prioritising engineering schedules, ensuring service targets and customer expectations are consistently met. You’ll act as a key point of communication between engineers, customers, and internal teams, helping to manage resources, monitor KPIs, and support the smooth running of day-to-day service operations.

Key Responsibilities Include:

• Organising daily workloads and scheduling tasks for engineers
• Ensuring service levels are met and deadlines are achieved
• Assisting in delivering KPI targets and customer satisfaction goals
• Responding professionally to customer queries and complaints
• Coordinating parts and equipment ordering and allocation
• Supporting continuous improvement across the service desk
• Liaising with internal departments to maintain efficient workflow
• Monitoring team performance and reporting any concerns to management
• Maintaining accurate records in the customer maintenance management system

What We’re Looking For:

• Experience in a scheduling, coordination, service desk, or similar administrative role
• Strong communication and relationship-building skills
• Ability to prioritise workloads in a busy environment
• Confident in using Microsoft Office and working with data
• A proactive and positive approach to problem-solving
• Strong organisational skills and attention to detail

Why This Role?

• Join a supportive and collaborative working environment
• Play an important role in a busy, growing service operation
• Opportunity to develop within a well-established organisation

For more information please contact Codie Smith at Pertemps