Technical Specialist

We are recruiting for a Technical Specialist for a leading IT Service Provider based in London.

 
Job Description:
The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support.

Key Responsibilities:
• Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
• Communicate effectively on complex issues to meet business and customer requirements.
• Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
• Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
• Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
• Progress/close incidents to a satisfactory conclusion on the incident management system.

Requirements:
• Ability to identify personal development needs in line with business objectives.
• Adherence to Computacenter Information Security Policies, reporting any potential or actual security events or other security risks to the organization.

This is an umbrella contract, the role is Inside IR35