Hardware Engineer

We are recruiting for a Break fix server engineer on contract to work for a leading Banking Group based in Camberley.

working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Liaise with third party suppliers to report and escalate customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

Working on a shift rota

Early - 07:00 to 14:30
Late - 14:30 to 22:00
Week night - 22:00 - 07:00
Weekend day - 07:00 - 19:00
Weekend night - 19:00 - 07:00