Customer Service Advisor Repairs

Customer Services Advisor — Housing Repairs  

Location: London — office-based during training (approx. 4 weeks), with potential for hybrid working thereafter
Contract: Temporary – 3 months initially, then rolling
Hours: Part-time — minimum 22.5 hours per week, Monday to Friday between 8am and 6.15pm
Shifts: Early shift or later shift available — flexibility to suit you
Pay Rate: £19.98 per hour (PAYE) / £25.49 per hour (Umbrella PAYE)

If you're a natural communicator who takes pride in getting things right first time, this is a role where you'll genuinely feel the difference you make — every single day.
London Authority is one of London's best-run boroughs, and the Housing Customer Services team is the first voice residents hear when they need help. That matters. You'll be joining a team that takes service quality seriously, works to clear targets, and supports each other to do the job well.

What you'll be doing

• Acting as the first point of contact for residents contacting H&F about housing services and repairs — by phone, email, web and social media
• Resolving queries at first contact wherever possible — issuing rent statements, taking payments, raising repairs and booking surveyor appointments
• Capturing accurate information and passing complex cases to the right specialist teams
• Recording and updating customer details on the council's central housing database
• Carrying out telephone surveys and logging outcomes
• Working to clear performance targets around first contact resolution and customer satisfaction
• Covering shifts flexibly across the operational hours of 8am to 6.15pm, Monday to Friday

Shifts available, you must be open to both:

• Early shift — starting from 8am
• Later shift — finishing up to 6.15pm

Training
Your first four weeks will be fully office-based — structured, supported, and designed to set you up for success. Once you've completed training and hit your stride, there's potential for some hybrid working going forward.

Who we're looking for
You don't need a housing background — but you do need to be someone who cares about getting it right for the customer. We're looking for:

• Experience in a customer service environment — call centre, retail, hospitality, public sector, or similar
• Confidence handling high volumes of enquiries, including challenging customers
• Strong verbal and written communication skills
• Good IT skills and the ability to pick up new systems quickly
• Someone who works well under pressure and manages their time effectively
• Attention to detail — accurate data capture is a core part of the role
• GCSEs or equivalent, or relevant work experience

A customer service qualification or some knowledge of how local authorities work is a bonus — but not essential.

Why this authority?
This authority consistently ranks among London's best-run councils. You'll be working in a performance-driven but supportive team culture, with access to employee benefits including a competitive pension scheme, generous annual leave and wellbeing initiatives. Part-time hours mean genuine work-life balance, without sacrificing the opportunity to build real skills and experience in public sector housing.
Attitude matters here as much as experience — enthusiasm, adaptability and a genuine desire to help residents are just as valued as your CV.

Apply Now
We have multiple vacancies available across both shifts and CVs are being reviewed as they come in. Apply now and a member of our team will be in touch to discuss your availability and which shift works best for you.