Service Technician - based Munich

Job Title:               Service Technician
Location:               Munich, Germany

 
JOB MISSION
The mission of the Service Technician is to service, maintain, troubleshoot, and install complete systems including wires in accordance with the client and our documented standards.
 
This is a Union position, requiring membership.
 
QUALIFICATIONS

• Minimum of 4 year’s industry experience working within security installations, servicing, or design.
• Relevant systems experience such as Lenel or CCure, Genetec is required.
• Valid Driver’s license.

 
DUTIES

• Completes service calls and routine inspections, including addressing advanced technical difficulties/problems, to resolve faults/queries with systems, identifying and replacing equipment as required.
• Provides phone technical support and onsite support to clients and colleagues.
• Tests all equipment after termination is made to ensure performance of system.
• Adheres to the project schedule, ensuring compliance each phase’s estimate (example: wire pull, mounting, etc.). Regularly alerts Program, Project or Service Manager of delays impacting the scheduled estimate.
• Completes and logs paperwork in a timely manner, including vehicles logs, timecards, field service requests, etc.
• Maintains a log of customer requests, worked performed each day, job numbers, dates, and times, and assigned tasks.
• Communicates and reports general project status, delays and/or changing requirements to the Service Manager /Program Manager (as appropriate).
• Maintains a log of customer requests, worked performed each day, job numbers, dates, and times, and assigned tasks.
• Partners with the Commissioning Engineer and the Systems Engineers on fault fix to ensure complete system compliance.
• Follows up with the Service Manager to ensure complete closeout and turnover of jobs to the client and service department.
• Works in compliance with our Safety Manual with safety of self and others in mind always.

 
SKILLS

• Able to prioritize and execute tasks in a high-pressure environment with accuracy.
• Effective organizational and problem-solving skills.
• Ability to work independently under minimal supervision.
• IT literacy, MS Office.
• High level of knowledge in MS Excel.
• Demonstrable knowledge of IP technology.
• Basic understanding of networking (e.g., Cisco, TCP/IP, routing, switching)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross-functionally.
• Self-motivated and directed.

 
REQUIRED EDUCATION & EXPERIENCE

• High school diploma or equivalent required.

• Two years of related experience.

 
PREFERRED EDUCATION & EXPERIENCE

• Vocational/technical school training highly preferred; on-the-job training may be provided.
• Two years of related experience preferred.
• Security (Access/CCTV) installation experience preferred.

WORK AUTHORIZATION

• Must be authorized to work in the country of employment.

Please Contact Reiss Gordon if interested. rgordon@ssr-personnel.com or 02086263110