Customer Service Advisor

Customer Service Advisor
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests, providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook and Web-Chat etc.

Becoming Hybrid working 1 week in the office, 1 week working from home, when training complete and sign-off from manager.

Operational hours - 07:30 - 20:00 (8hr shift) - Monday to Friday with 1 in 6 Saturdays (Saturday Operational hours - 08:00-14:30)

Location - East Midlands Airport

Pay Rate - £14.73 p/h

Will have to commit to 2 weeks Full Time training on Site.

Job Role :
Your key responsibilities, which are not exhaustive and not limited to include :

• Managing Inbound calls to the business from Worldwide Clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills :

• Excellent Customer Service experience
• Strong understanding of Customer Service processes
• Consistently providing a high level of service
• Excellent communications skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word & Excel

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process.

If you have the skills that we're looking for - Please click APPLY, send your CV to michelle.alburey@pertemps.co.uk or call 01509 213000