Business Support Officer

Job Description

Business Support Officer
Location: Cardiff
Pay Rate - £14.42
Working Hours: 36 hours per week

The main duties of this role include answering all incoming phone calls to the main phone line, responding to written correspondence inquiries, handling post, organising internal and external meetings and events, booking travel and accommodation, providing administrative and diary support to the Director of Communications, and processing purchase orders for the communications team.

Key Responsibilities:
Correspondence Management

• Answer and redirect incoming phone calls to the Commission's main phone line.
• Respond to written correspondence queries in a timely and professional manner.
• Manage sensitive calls and challenging queries with professionalism and courtesy
• Act as the first point of contact for a range of inquiries from the public.

Business Support

• Provide administrative support to the Communications team, including booking travel and accommodation, managing diaries, and organising meetings and events.
• Provide flexible support across the Communications directorate, adapting to changing priorities.
• Process purchase orders for the communications team and assist with other financial administration tasks.

General Responsibilities:

• Work closely with team members to ensure effective coordination and support for both internal and external activities.
• Ensure that the Director of Communications receives administrative and diary support as needed.

Essential Skills and Experience:
Correspondence Skills:

• Experience managing phone calls and written correspondence, including sensitive inquiries.
• Ability to provide professional, courteous responses.

Business Support:

• Proven experience in administrative tasks, including booking travel and managing schedules.
• Strong organisational skills and ability to manage competing priorities.

Interpersonal Skills:

• Excellent communication and rapport-building skills with colleagues and the public.
• Ability to work independently and adapt to changing priorities.

Technical Skills:

Proficient in MS Word and Excel.

If you're interested in this opportunity, feel free to give Pertemps South Wales a call on 02920 220776.