Internal Account Manager

We are recruiting an Internal Account Manager to work for a key client based in Wednesbury.
The purpose of the role is to ensure that our clients desired needs and requirements are met at all times maintaining a positive relationship for future business.

The main duties will be:

• Build good working relationships with clients while keeping them informed of outstanding works
•  Provide and manage good customer service with clients and customers
•  Record well detailed accurate information when logging and updating jobs
•  Raising quotations (for cover)
•  Raising Purchase orders
•  Managing and producing Work in Progress reports
•  Allocating engineers (for cover)
•  Arranging returns of faulty parts
•  Dealing with general queries
•  Chasing outstanding repairs with Subcontractors
•  Logging and monitoring warranty calls
•  Policing/checking Planned Preventative Maintenance documentation (for cover)

The candidate will have the following skills :

• A good eye for detail
•  Work on their own initiative while working well as a team
•  Computer literate
•  Good communication skills
•  Customer service focused
•  Team player

40 Hour week (with 30 Mins lunch)
Monday 8.00am - 5.00pm
Tues, Wed, Thurs 8.30 - 5.00pm
Friday 8.30am - 4.30pm
A second day of early shift on a rota

In return the client will offer a salary of £27393.60, a family feel environment and full product support and training.