Customer Contact Advisor

Job Title: Customer Contact Advisor
Location: Birmingham (near NEC)
Type: Full-time, Temporary to Permenant 
Pay: £13 per hour

We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.

Key Responsibilities

• Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
• Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
• Book services with suppliers and organise courtesy or rental vehicles
• Schedule additional services or maintenance as required
• Keep drivers and customers informed of progress, escalating concerns when needed
• Support the coordination and administration of fleet vehicle servicing and maintenance

Skills & Experience

• Contact centre experience is essential
• Must hold a valid driving licence and be able to drive due to the location of the role
• Excellent communication and organisational skills
• Ability to work efficiently in a busy, fast-moving environment

This is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.

If you are interested, please apply or get in touch with David Bristol on 0121 643 5000 or via email at David.Bristol@pertemps.co.uk